Frequently Asked Questions
Find answers to the most common queries about our products, orders, and policies.
What products do you offer?
We offer premium medical scrubs & suits, lab coats, surgical caps, base layers, medical footwear, stethoscopes, and a wide range of healthcare accessories. All our products are designed for comfort, durability, and professional style.
What payment methods do you accept?
We accept Bank Transfer and Cash on Delivery for all orders within Pakistan. For international orders, only Bank Transfer is available.
How long does delivery take?
For orders within Pakistan, delivery usually takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs clearance.
What is your return policy?
You can return items within 7 days of delivery for exchange or refund. Products must be unused, in original packaging, with tags attached. For details, please see our Refund Policy.
Do you offer bulk orders for hospitals or clinics?
Yes! We specialize in bulk supply for hospitals, clinics, and medical institutions. Contact us via WhatsApp or email for custom pricing and volume discounts.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking ID. You can also track your order directly on our Track Order page.
Are your products medical-grade certified?
Yes, all our apparel is crafted from certified medical-grade fabrics that comply with safety and hygiene standards. We ensure every product meets the rigorous demands of healthcare environments.
How can I contact customer support?
You can reach us via WhatsApp at 03034946245, email us at [email protected], or visit our Contact page for more options.